Hoorain Trading uses customer information to process orders, arrange delivery, manage accounts and respond to enquiries. This policy explains what information is collected, how it is used and how to contact us about your data.

Who operates this website?

Our website address is: https://hooraintrading.com/

What personal data do we collect and why?

Shopping, orders and accounts

Information associated with shopping or an enquiry may include:

  • Your name and contact details.
  • Your billing and delivery address.
  • Your order details.
  • The information included in your enquiry.

When you place an order, create an account or contact us, you provide information such as your name, billing and delivery address, email address, phone number, order details and the information included in your enquiry. We use this information to process and fulfil orders, arrange delivery, manage your account, communicate about purchases and returns, and provide customer service.

Payments

We use the payment method and transaction information associated with an order to administer payment and refunds. Where an online payment service is used, payment processing is subject to that service provider’s privacy and security terms. Please do not send card details or other sensitive payment information through our Contact form.

Website security

Technical information, such as IP addresses, browser information and website activity, may be processed to operate the website, troubleshoot problems and protect accounts and transactions against misuse or fraud.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Our Contact form collects the name, email address and message you submit. We use these details to respond to your enquiry and assist with orders, returns or account matters. Include only information needed for your enquiry.

Cookies

The website uses cookies and similar technologies for shopping-cart sessions, account login and website functionality. Cookies may also support the analytics described below. You can manage cookies through your browser settings; blocking essential cookies may affect shopping, login or checkout features.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website includes Google Analytics to help us understand how visitors use the site and improve its performance. Analytics may process cookies, device and browser information, pages visited and interaction data. Google processes information under its own privacy terms. You can manage cookies in your browser or use the privacy controls offered by Google.

Who may receive your data?

Information needed to operate the store and fulfil your request may be processed by applicable service providers, such as website hosting and technical support providers, payment services used for your transaction, delivery services handling your order, and communication or analytics services used on the website. Delivery services receive the contact and address details needed for delivery. Payment services receive information needed to process the relevant transaction. We may disclose information where required by applicable law or to address fraud and protect legal rights.

How long do we retain your data?

Order, payment and customer-service records are kept for as long as needed to fulfil purchases, handle enquiries and returns, and meet applicable record-keeping obligations. The period depends on the type of record and the applicable requirements.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How can you request access to or deletion of your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How are visitor comments checked?

Visitor comments may be checked through an automated spam detection service.

How can you contact us about privacy?

For questions about your information or to make a privacy request, please use our Contact / Help form. We may need to verify your identity before responding to an account or personal-data request. Applicable legal requirements may affect whether information can be deleted or disclosed.