You may request a return within 14 days of receiving your order. Eligible products must be unused, unopened and undamaged, in their original packaging, with all seals and labels intact.

How do I request a return?

Please contact Hoorain Trading through our Contact / Help form before returning an item. Include the following information:

  • Your order details.
  • The item you wish to return.
  • The reason for your request.

We will provide return instructions after reviewing your request. Items returned without prior authorization may not be accepted.

Do not send an item back before receiving our return instructions.

What if my item is incorrect, damaged or defective?

Please report an incorrect, damaged or defective item promptly after delivery using the Contact / Help form. Provide your order details and supporting photos where appropriate so we can review the issue and advise you on the next steps.

Which items are not eligible for return?

For hygiene and safety reasons, opened or used cosmetics, skincare, haircare, personal-care and other hygiene-sensitive products are not eligible for return where permitted by applicable law. Products damaged after delivery, or missing their original packaging, seals or labels, are generally not eligible for return. These conditions do not limit your rights concerning incorrect, damaged or defective items under applicable consumer law.

Who pays for return delivery?

Unless an item was incorrect, damaged or defective due to Hoorain Trading or order fulfilment, return delivery costs may be your responsibility, subject to applicable law. We will explain the relevant return instructions before you send the item.

How are returns inspected and refunds processed?

Returned items will be inspected after receipt. We will inform you whether your refund has been approved. Approved refunds are processed to the original payment method where applicable.

Approved refunds are generally initiated within 5–10 business days after inspection and approval. Your bank or payment provider may require additional time to complete processing and show the refund in your account.

Original shipping charges are generally non-refundable unless the return results from an incorrect, damaged or defective item, subject to applicable law.

What if my approved refund has not arrived?

If an approved refund has not appeared after the expected processing period, please check with your bank or payment provider and contact us through the Contact / Help form with your order details.

Your consumer rights

This policy is subject to applicable consumer law. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.